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At Luz de Reiki, we are committed to providing a transformative and positive experience in every Reiki session. We understand that unexpected circumstances may arise, which is why we have designed this policy to ensure clarity and customer satisfaction.
1. Appointment Cancellations
- If you need cancel or reschedule your session, we ask that you notify us with at least 24 hours in advance.. Cancellations made within 24 hours prior to the appointment will be subject to a fee of 50% of the total cost of the session.
- The no-shows (failure to attend the appointment without prior notice) are non-refundable and will not be rescheduled.
2. Refund Policy
- Since Reiki is an energy wellness practice and each session is unique, we do not offer refunds for Reiki sessions that have already taken place. Additionally, we offer a welcome package that includes a free session, so that new clients can try the experience. If, after that first session, you are not satisfied and decide not to continue with the sessions, no refund will be necessary, as your decision to not continue will be sufficient.
We understand that serious incidents can sometimes occur that are completely beyond our clients' control. In such cases, we want to reassure you that we will act with the utmost empathy and flexibility. If you need to reschedule your session or request a refund due to a major unforeseen circumstance, we’ll be happy to assist you. We just ask that you contact us as soon as possible so we can handle the situation in the best way.
How to request a cancellation or refund
To request a cancellation or refund, please, contact Luz de Reiki through:
- email: contacto@luzdereiki.com
We appreciate your understanding and commitment. Our goal is to support you on your healing and wellness journey, and we will work with you to find the best solution in case any issues arise.
Thank you for trusting Luz de Reiki!
We are here to accompany you on your healing and wellness journey.
